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Help Center

English FAQ

English FAQ

Answers to all your questions to order your 3D files online

Materials and Uses

What kind of finish do you offer?

Do you have sample kits available?

Does Sculpteo offer a Wax printing service?

What materials do you offer?

How thick are the layers of material in 3D printers?

Do you print in ABS or PLA plastic material ?

Are the available materials suitable for deep features or embossed ones?

Are there any finishes I can apply myself on my 3D prints?

I want to 3D print in metal, how can I do it?

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About Sculpteo

Does Sculpteo have an ISO certificate?

How can I contact you if I can’t find the help I need on your website?

I have a 3D printer(s) or laser cutter - can I offer it for use by Sculpteo?

What kind of services do you offer?

Where can I report abusive content?

Do you do 3D scanning?

Where are your production facilities located?

How are the products made?

What is Sculpteo?

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3D Technology

What is the maximum size of a 3D print?

What are the effects of shrinkage with the Binder jetting metal?

What are the technical properties of the materials?

What is WebGL? How to enable WebGL?

What is the level of detail of objects produced?

How can I design an articulated model? What gap should I leave for my articulated models?

How thick does my object have to be in order to be strong enough?

What machines do you use to create 3D objects?

Can I create coloured objects?

Do you have any tutorials if I’m a beginner in 3D design?

How does 3D printing work?

What is 3D printing?

What software should I use if I’m a beginner in 3D design?

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File Preparation

What are crossed volumes?

Can my object have internal canals?

Does Sculpteo allow clustered parts?

What is a cantilever and how does it affect my object?

What is the maximum size file Sculpteo will allow to be uploaded?

What happens if my object is fragile?

Creating a 3D Model for 3D printing

Analyze & repair your 3D file

Repair your file for 3D printing

Correct your 3D file manually

Repair your file with Sculpteo's online repairing tools

How do you get your 3D file?

Save a STL file from different software

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Laser Cutting

What materials are available for the laser cutting?

How to configure your laser cutting project?

How to upload a vector file for laser cutting and engraving

Shipping Options Laser Cutting / Engraving

Production time for Laser Cutting / Engraving

What is the level of detail of objects produced?

How can I design a model with a hinge?

What is the maximum size for laser cutting?

What machines do you use to laser cut?

Do you have any tutorials if I’m a beginner in laser cutting?

How does laser cutting work?

What is laser cutting?

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My Account

What does it mean to be an "Expert user"?

What does it mean to be a "Beta user"?

How can I manage my email preferences?

Where can I see my objects?

Why should I sign up for an account?

Where can I see my objects?

Why should I sign up for an account?

Customer Service

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Using the Print Page

Hollowing your design

Solidity Check view in 3D viewer

Optimize your 3D file

Setting the Print Orientation

Batch Control

Review your 3D file

Thickening fragile parts automatically

Cutaway view in 3D viewer

Sculpteo free tools for 3D printing

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Upload and Repair

What is the maximum file size of a 3D file upload to sculpteo.com?

What are the file formats supported by Sculpteo for 3D printing?

Managing Confidentiality of Your uploaded Files

Who owns the intellectual property rights of my design once I upload it?

How can I orientate my 3D model?

Where can I get 3D files already designed by others?

What is the maximum texture size for a 3D model & how can i reduce the size of my textures?

What is the difference between "Single object" and "Multi-piece set"? Why is it important?

What does the error message 'No geometric information found in file' mean?

Why can some models in the gallery be ordered, and others not?

My file is in .obj format: how can I make colours and textures appear?

What formats are accepted in the zip file for the textures?

Why do some designs require fixing before they can be made?

What is the difference between "public", "private", "visible" and "for sale" in the sharing module part of the upload form?

How can I easily convert a 3D file to a format supported by your website?

When I upload a 3D model to the site, textures and colours are sometimes missing: how can I make them appear?

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Ordering and Payment

Why was my order or an object in my order canceled?

How does Sculpteo process refunds?

How do I apply a promo code, gift card, or store credit?

Payment Methods

3D Printing production modes

Where can I order a gift voucher?

Where do I find the price table of your service?

How can I update my order? My shipping address? My shipping option?

Why is my order on hold?

Where can I track my orders and their production and delivery progress?

What happens after I place an order?

Do I need to pay VAT?

Can I customise the parameters of my 3D design before ordering?

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Delivery

What are your shipping methods?

How much are the shipping costs?

Shipping Options

Do I have to pay import tax on my order?

Delivery and Lead Times

Do you deliver to PO box addresses?

Can I pick up my objects in Sculpteo’s facilities ?

Where can I see the shipment date of my order?

I require my order to produced and shipped as fast as possible, do you have an option?

What is the delivery time once I have placed my order?

Where do you ship from?

Do you ship world-wide?

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Pricing

Price of Laser Cutting and Engraving

How are prices calculated?

Reducing 3D Printing Costs

Reducing the Price for your Laser Cutting or Engraving