What happens if my object is fragile?

If you see the following message next to the 3D viewer:

This means that your object is too small to be printed, and you will need to either make the object larger or have several identical parts lined together (the stems need to be at least 2 mm x 2 mm, to avoid any possible breaks and parts lost).

Our 3D printing service provides an online solidity check to see if your object is too fragile to be printed. There is an online thickening tool available that helps reduce the weak areas of your object. 

Your object is fragile, but you want to print it anyway?

If an object is fragile, but you want to print the object anyway, there are two options you can use.

1. For our "Expert" customers, you have the option to print anyway; this will then be taken into account by the production center.
2. You can send an email via our contact form confirming the order number and that you are willing to take the risk. This will then be noted in your order for production to proceed with the production of your order.

What happens if you do not confirm to Sculpteo that you want to take the risk?

If you order an object that is fragile and do not inform Sculpteo that you are willing to take the risk, the production center may refuse your object. If this is the case, there are two types of refusals:

1. The customer needs to take the risk of the object breaking during the production or delivery process. Our support team will contact the customer, asking for confirmation that the customer is willing to take the risk.
2. The object cannot be printed as it is too fragile, and it could cause a risk for the printing cycle. The object that is too fragile will be canceled, and a credit will be issued so that the customer can place a new order with a new version of their object that is thicker and will be printable (an email is also sent to the customer explaining why the object cannot be printed).

If there are minor fragile areas where the objects are printed without a request made to the customer, the reason is the customer could see with the solidity check these possible delicate areas.

You have accepted the risk, and your part arrived broken. Can you get a reprint?

Due to the online tools and when we receive confirmation from our customers that they are willing to take the risk, Sculpteo regrettably will not be able to reprint an object as the same result will be given. Suppose you have any hesitation about the printing process of an object. In that case, you can always contact Sculpteo before ordering, explaining your project, the material you want to use, the object’s size, and we will advise you accordingly.