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Help Center

How to order and get a quote?

Upload your file

How to order and get a quote?

Everything you need to know to create an account, upload your files and pass your order

Your account

What does it mean to be an "Expert user"?

What does it mean to be a "Beta user"?

How can I manage my email preferences?

Where can I see my objects?

Why should I sign up for an account?

Get information and help from our Customer Service

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Prepare your 3D file

Units and size: Understand 3D printing dimensions

Do I need to add supports?

What is the maximum size of a 3D printing or laser cutting project?

What are crossed volumes?

Can my object have internal canals?

Does Sculpteo allow clustered parts?

What is a cantilever, and how does it affect my object?

What is the maximum size file Sculpteo will allow to be uploaded?

What happens if my object is fragile?

Creating a 3D Model for 3D printing

How do you get your 3D file?

How to 3D print a small object?

Save an STL file from different software

How can I design a model with a hinge for laser cutting?

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Upload your file

What is the maximum file size of a 3D file you can upload on sculpteo.com?

What are the file formats supported by Sculpteo for 3D printing?

Managing Confidentiality of Your uploaded Files: What is the difference between “public” and “private”?

Who owns the intellectual property rights of my design once I upload it?

How can I orientate my 3D model?

What is the difference between "Single object" and "Multi-piece set"? Why is it important?

What does the error message 'No geometric information found in file' mean?

How can I easily convert a 3D file to a format supported by your website?

How to upload a vector file for laser cutting and engraving

How to configure your laser cutting project?

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Correct and improve your 3D files thanks to our online tools

Analyze & repair your 3D file

Why do some designs require fixing before they can be made?

How to hollow your part?

How to check the solidity of your part before printing?

Setting the Print Orientation and using Batch Control

How to thicken your fragile parts?

How to use the cutaway view in the 3D viewer

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Ordering

Why was my order or an object in my order canceled?

How do I apply a promo code, gift card, or store credit?

3D Printing production modes

Where can I order a gift voucher?

How can I update my order? My shipping address? My shipping option?

Why is my order on hold?

Where can I track my orders and their production and delivery progress?

Can I customize the parameters of my 3D design before ordering?

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